Questions Concerning Charges to Your Account

The Bursar's Office is the centralized billing and collection location for students' accounts and registration fee payments. The Student Account System bills students by mail for most of the charges owed to UNO. Fees are subject to change without notice. If you have any questions about your financial relationship with the University, we encourage you to visit the Bursar's Office or call us at 504-280-6504. Issues regarding Delinquent Accounts are handled by Accounts Receivable.

Most charges and credits originate from the departments listed below and questions regarding the items on your statement should be directed toward these appropriate department:

Bursar's Office Administration Building Room 1006 (504) 280-6489 or 280-6504	Admissions Office Office of Admissions Administration Building Room 103 (504) 280-6595
Delinquent Accounts Accounts Receivable Administration Building Room 1006 (504) 280-3280, 280-3281, 280-3282	Financial Aid Office Administration Building Room 1005 (504) 280-6603
Campus Parking/Traffic Violations University Police Campus Police Building Room 100 (504) 280-6666	Graduation/Special Fees Registrar's Office Administration Building Room 112 (504) 280-6216

Your Billing Statements

To obtain your account information and balance, please logon to WebSTAR.

After logging onto WebSTAR, select Learner Services. Click on the option labeled Finances and select the hyperlink named Account Summary. The total amount owed to the University is found under Balance For All Accounts, which is located above the list of semesters. You can view an itemized explanation of your account by clicking on the particular semester you wish to view and selecting the View Account Detail hyperlink.

The Bursar's Office mails two types of billing statements. The first statement of the semester is the "Account Statement", and it mailed to your mailing address approximately three weeks before the first day of class. Monthly Account Statements will also be sent to your mailing address. Please ensure that all payments are received by the University on or before the appropriate due date.

If you do not receive an "Account Statement" prior to any fee payment period, please check your WebSTAR account or contact the Bursar's Office at 504-280-6504 so you may:

• Obtain the balance owed and determine the best option to forward your payment.
• Confirm the minimum payment amount was received and verify your class schedule.
• Receive a copy of your "Account Statement". You can retrieve a copy via WebSTAR or at the Bursar's Counter.

Students not paying fees by the published due dates will have their class schedule cancelled.

You may pay the total fees in full or if eligible, use the Extended Payment Plan Option (EPPO).

Failure to receive an "Account Statement" does not warrant exemption from penalties for non payment or any other restrictions. Students are responsible for satisfying all payment requirements and neglecting to make payments by deadlines may result in administrative action. Please note that you do not need a fee bill to pay for your account balance.

Returned Checks

Unpaid returned checks and e-checks will result in a $25.00 service fee added to your student account. A returned check will result in the following:

• Cancellation of check-writing privileges at the University for one academic year.
• Cancellation of any further scheduling of classes.
• Administrative holds on any further registration until unpaid balance is settled.
• Academic records held. This includes final grade reports, transcripts, and access to grades.
• An additional $75.00 Reinstatement Fee will be due if the returned check and service fee have not been settled by the statement due date.
• Possible judicial action.

Delinquent Accounts

Your account will be delinquent if the total amount due is not paid by the statement due date. The monthly statements will be the only notification sent to you. A delinquent account will result in the following:

• Administrative holds on any further registration until debt is settled.
• Academic records held. This includes final grade reports, transcripts, and access to grades via the web.
• Diploma held until debt is settled.
• $75.00 Reinstatement Fee, in addition to your outstanding balances.
• Placement of your account balance being turned over to a collection agency.
• Delinquent payment history reported to all major credit bureaus.

Should your account become delinquent through failure to meet the installment terms of the EPPO agreement, the privilege of the EPPO for all future semesters will be revoked automatically. In future terms, payment of the total account balance will be required in order to confirm class schedules and complete registration. Click on EPPO to view the plan's details.